Refund Policy

Thank you for visiting [Qivra]. This Refund Policy explains the conditions under which refunds may or may not be issued when using our website.

Please read this policy carefully before making any purchase or transaction.

1. Digital Products & Services

Unless explicitly stated otherwise:

  • All sales are final

  • No refunds will be issued for digital products, subscriptions, downloads, or access to content once delivered or accessed

This policy exists because digital items cannot be returned, revoked, or resold.

2. No Refund Circumstances

Refunds will not be provided for:

  • Change of mind after purchase

  • Failure to read product or service descriptions

  • Incompatibility with your device, software, or system

  • User error or misuse

  • Suspended or terminated access due to violation of our Terms

3. Exceptions

In limited cases, a refund may be considered if:

  • A technical error caused duplicate payment

  • You were charged incorrectly due to a system malfunction

Any approved refund will be issued using the original payment method.

4. Refund Request Process

To request a refund (if eligible), please contact us within [14] days of the transaction and include:

  • Your name

  • Transaction or order ID

  • A brief explanation of the issue

Refund requests submitted after the allowed timeframe may not be reviewed.

5. Processing Time

If a refund is approved:

  • Processing may take 5–10 business days, depending on your payment provider

  • We are not responsible for delays caused by banks or third-party payment services

6. Chargebacks

Initiating a chargeback without contacting us first may result in:

  • Immediate suspension of access

  • Permanent account restriction

We encourage users to resolve issues directly with us.

7. Return Eligibility

If physical products are provided, items may be eligible for return if:

  • The return request is made within [14] days of delivery

  • The item is unused, unworn, and in original condition

  • Original packaging and proof of purchase are included

8. Non-Returnable Items

The following items are not eligible for return:

  • Digital products or downloads

  • Customized or personalized items

  • Items marked as “Final Sale”

  • Used, damaged, or altered items

9. Return Process

To initiate a return:

  1. Contact us with your order details

  2. Wait for return authorization

  3. Ship the item to the address provided

Customers are responsible for return shipping costs unless the return is due to our error.

10. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within [3] days of receipt so we can resolve the issue.

11. Contact Information

If you have questions about this Refund Policy, please contact us:

Email: Support@getqivra.com