🔄 Return & Refund Policy

✅ Customer Satisfaction Guarantee

QIvra wants you to shop with confidence. We offer a clear and fair return policy under strict conditions due to the nature of luxury resale.

🕒 Return Window

• Returns accepted within 14 days of delivery

• Item must be unused and in original condition

• All tags, accessories, and authenticity elements must be intact

🚫 Non-Returnable Items

The following items are final sale:

• Items marked “Final Sale”

• Customized or altered items

• Items with removed security tags

🔍 Return Inspection

Returned items undergo:

• Condition inspection

• Authentication verification

If an item fails inspection, it will be returned to the buyer.

💸 Refund Processing

• Refunds issued within 7–10 business days

• Original payment method only
  

• Refund Request Process

  To request a refund (if eligible), please contact us within [14] days of the transaction and include:

  • Your name

  • Transaction or order ID

  • A brief explanation of the issue

  Refund requests submitted after the allowed timeframe may not be reviewed

🛡 Trust Badge Section

✔ 14-Day Returns
✔ Authenticity Re-Check
✔ Transparent Refunds
✔ Customer Protection

📧 Return & Refund Policy

If you have questions about this Refund Policy, please contact us:

📩  Email: support@getqivra.com

📞 Phone number: +44 73 808 71373 (WhatsApp only)