FAQs

📦 Shipping

Where do you ship to?

We ship to many countries worldwide, including the United Kingdom and the United States.

How long does shipping take?

Estimated delivery times are:

  • 7–14 business days for most destinations
    Delivery times may vary due to customs processing, holidays, or peak seasons.

Do you provide tracking information?

Yes. Once your order has been shipped, you will receive a tracking number by email so you can follow your delivery.

Are shipping costs included?

We offer free shipping.

👜 Product Quality

Are your products authentic designer items?

Yes. All products sold on our website are pre-owned or inspired fashion items and are authentic designer goods.

We are not affiliated with, endorsed by, or associated with any luxury brand. Brand names are mentioned only for reference or comparison purposes.

What quality can I expect?

We focus on offering high-quality, paying attention to:

  • Materials

  • Stitching

  • Hardware and finishing

  • Overall appearance

Our goal is to provide products that offer excellent value for money.

Will the product look exactly like the photos?

We use real product photos whenever possible. Minor variations in color or detail may occur due to lighting or screen settings.

🛃 Customs & Import Information

What if my order is delayed by customs?

Customs inspections are outside our control and may occasionally cause delays. We appreciate your patience in these situations.

What happens if my package is held or seized by customs?

If your order is affected by customs, please contact our customer support team. We will review the situation and work with you to find a reasonable solution.

🔄 Returns & Refunds

Do you accept returns?

Yes. We accept returns under the following conditions:

  • The item must be unused

  • The item must be in original condition

  • You must contact us within 14 days of receiving your order

Which items are not eligible for return?

  • Used or damaged items

  • Items returned without prior approval

  • Sale or clearance items

Who covers return shipping costs?

Return shipping costs are the customer’s responsibility, unless the return is due to an incorrect or defective item.

What if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect:

  • Contact us within 72 hours of delivery

  • Provide clear photos or videos
    We will arrange a replacement or refund after verification.

How long do refunds take?

Once approved, refunds are processed within 5–10 business days, depending on your payment provider.

📩 Customer Support

How can I contact customer service?

You can contact us via:

Our support team aims to respond within 24–48 business hours.

⚠️ Important Notice

By placing an order on our website, you confirm that you understand:

  • You are purchasing pre-owned or inspired fashion items

  • Products are authentic designer goods