Return & Refund Policy
Luxevra is committed to providing customers with a trustworthy luxury shopping experience. Because we sell authenticated pre-owned designer handbags, we aim to maintain transparency about product condition and return eligibility.
This Refund and Return Policy explains when returns may be accepted and how refunds are processed.
Return Eligibility
Customers may request a return within 14 days of receiving the item if the product does not match the description provided on the Luxevra website.
To qualify for a return, the item must:
- Be in the same condition as received
- Include all original packaging and accessories
- Not show additional wear or damage after delivery
Non-Returnable Situations
Returns may not be accepted under the following circumstances:
- Change of mind after purchase
- Items damaged by misuse
- Items returned after the return period
- Products altered after delivery
Authenticity Guarantee
Luxevra guarantees the authenticity of all handbags sold on our platform. If an item purchased from Luxevra is proven to be inauthentic by a recognized authentication service, the customer may be eligible for a full refund according to our policy.
Return Request Process
Customers wishing to initiate a return should contact Luxevra customer support within the eligible return period.
The request should include:
- Order number
- Reason for return
- Supporting photos if applicable
Our team will review the request and provide instructions for returning the item if the request is approved.
Refund Processing
Once the returned item is received and inspected, Luxevra will process the refund if the return conditions are met.
Refunds are typically issued to the original payment method used during checkout.
Processing times may vary depending on the payment provider but generally take 5–10 business days.
Return Shipping Costs
Return shipping costs may be the responsibility of the customer unless the item received was significantly different from the description provided.
Contact Information
For any questions regarding shipping or delivery, please contact:
Luxevra Handbags
Customer Support Team
Email: support@luxevrahandbags.com